MS
Melissa S

1 reviews | Active since Aug 2020

05 Aug 2020, 18:50

Pathcare

You *****ing/ taking my money without my authorisation!! I was a stem cell donor and the patients medical aid was responsible for all pathology tests. After 3 months of phonecalls and no luck i eventually got through to someone that helped me. Reversal was done..GREAT!! TODAY!!, Four months later we are back at square one. You took my money again for the same amounts and yes it's the amounts you reversed !! Your accounts department admitted again that Pathcare is in the wrong, but now I'm left with no medical savings and i must pay for my day to day medication..that i can't afford, because you left me with no medical savings! I've got numerous emails and ref numbers. So please, do get in touch. Regards Melissa

0
Replies (2)
Pathcare
Pathcare's reply07 Aug 2020, 11:05
Official
Dear Melissa

As per our telecom and email confirmation, the re- payment from your medical aid was done in error by the  fund. The reversal of payments has been treated as urgent.
Our sincere apologies for the inconvenience caused.
Yours sincerely
Sharon van der Berg
PathCare Debtors

MS
Melissa S's update07 Aug 2020, 15:08
Reviewer Update
I cannot say thank you enough to Sharon van der Berg. Thank you for handling this case and making it as stress free as possible. You had me at ease and I knew exactly what was going on when. You explained everything in such a manner that I could trust you with all my personal details without meeting you in person. Thank you for helping me and my sister with something that we didn’t know how to fix or where to start.

Warm regards
Melissa Scholtz