“Outstanding account”

I received an email from Pathcare at the beginning of January 2022, for a bill from August 2021. Their email stated that if I should not pay the bill, they would hand me over to their legal team. Please remember that this was the very first email I had received from them. I phoned Pathcare as I was not made aware of this bill prior, and expressed my disappointment. They had said that my medial aid details had not been added to the blood form, thus they charged me as a private patient, and that I should get into contact with my doctor as he should have added the correct details to the form. Upon contacting my doctor, he said that the forms were filled out correctly, therefore, it was Pathcare’s fault. They threatened to hand me over, but it was their own error. I will never use Pathcare for anything ever again.