QS
Qaanita S

1 reviews | Active since Dec 2015

17 May 2018, 12:42

Not responsible for your mistake

As long as I am on medical Aid I have been using Pathcare fpr blood works and if its not one thing its the other, like causing my newborn to bleed all overthe me and second time bruising his finger, messing up his blood and having to draw all the time due to negligence and thats just the start of it... My problem this time however, is that I am being forced to pay an account my medical aid wont cover because pathcare has used the wrong ICD codes... I feelbit if unfair, as I went in to their rooms to quarry it and wasI told tohim refer back to my doctor... My doctor showed them she gave the right codes and they agreed, now almost 6 months later I have to bare the burn due to their negligence... I am not happy and feel this bill needs to be sorted out as it was not my fault.

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Replies (1)
Pathcare
Pathcare's reply17 May 2018, 15:02
Official

Dear Qaanita

As per our telephonic conversation. The claim will be resent for processing as per my telephonic discussion and confirmation by the agent from the medical aid concerned.

I will keep you duly informed of the outcome of this claim and will make contact with you immediately.

Please accept our sincere apologies for any inconvenience caused, assuring you of our best intentions at all times.

Yours sincerely

Sharon van der Berg

Best regards,