1 reviews | Active since Jul 2016
Not letting a customer know that they have an outstanding amount
Good day to whom it may concern
I am deeply dissapointed in Pathcare Bethlehem for not calling or letting my medical aid know that ther is an outstanding balance that i have to pay!
They just handed me over with no notification whatsoever!!!!
Update or call the client before making those decisions , i did not receive any notifications because the billing was sent via PO Box to an adress that changed 4 years ago!! I am disgusted by how the people work by not even trying to call or to get in contact with the client , this is unacceptable !!!
Invoice Number : F **********
Dear Ms,Van Rhyn
As per our telephonic conversation and email confirmation.
Due to incorrect address and telephone details supp****, the accounts was handed over for collections.
As pathologist we are dependant on the information received from the supporting doctors and hospitals, often resulting in patients not receiving the accounts, due to incorrect information being supp**** to us as in this instance.
The bank details have since been forwarded to you as requested.
Thanking you for your co-operation and assuring of our best intentions at all times.
Yours sincerely
Sharon van der Berg
Dear Ms,Van Rhyn
As per our telephonic conversation and email confirmation.
Due to incorrect address and telephone details supp****, the accounts was handed over for collections.
As pathologist we are dependant on the information received from the supporting doctors and hospitals, often resulting in patients not receiving the accounts, due to incorrect information being supp**** to us as in this instance.
The bank details have since been forwarded to you as requested.
Thanking you for your co-operation and assuring of our best intentions at all times.
Yours sincerely
Sharon van der Berg