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cM
carl M

1 reviews | Active since Jan 2018

05 Aug 2021, 10:35

No appointment no help for you. Look elsewhere.

I received a referral from my doctor to get a test down. Went to the closest one PathCare in Mitchell's Plain. First question you have appointment, said no. I was informed to call *** or online booking. Called the number to be inform, available date is only tomorrow 06 August. I said there is currently one begin help it's empty. Sorry will have to come tomorrow.

Confirm this with the depot manager via phone. No appointment no assistance.

So you going to be paying staff for only appointments clients. How does this system help prevent the spread is i need to go and look elsewhere to receive a test.

Hope you change the system and help prevent the spread.

0
Replies (6)
Pathcare
Pathcare's reply05 Aug 2021, 13:16
Official
Dear Carl Marks

Your complaint details were escalated to the Zone Manager via the Client Liaison officer at our Mitchells Plain branch whom you have spoke to. The Zone manager will contact you as well to advise on the processes  you have mentioned

Your sincerely
Sharon van der Berg
PathCare Debtors
cM
carl M's update05 Aug 2021, 18:48
Reviewer Update
Thank you very much Sharon. Zone manager got in contact with me. I hope my concern was heard and no one else to be deny a covid-19 test base on an appointment system.

Please continue monitor the site in future.

I have done my test at Ampath Good no issue received.
cM
carl M's update09 Aug 2021, 18:19
Reviewer Update
I hope your testing offices don't show anyone else way.
Pathcare
Pathcare's reply10 Aug 2021, 07:52
Official
Dear Mr. Marks

Thank you for coming back to me. I do  trust that all will be in order  going forward.

Yours sincerely
Sharon van der Berg
PathCare Debtors
cM
carl M's update17 Oct 2021, 18:23
Reviewer Update
Thank you for the information. I hope in future this event will not repeat it self.
Pathcare
Pathcare's reply18 Oct 2021, 08:02
Official
Dear Carl

Thank you for contacting Pathcare. I to trust that this  occurrence will not repeat itself.

Please do not hesitate to contact me directly or our client services offices for any assistance

Yours sincerely
Sharon van der Berg
PathCare Debtors