MA
Mujahid A

1 reviews | Active since Apr 2018

10 Apr 2018, 20:04

Infant gets blue hand from a frustrated nurse

I am so furious right now. So my 1 month old son went for a check up. My wife is told that blood is required to check his yellow jaundice. So my wife takes him down to Pathcare at Melomed hospital in Gatesville Rylands. The nurse/sister pulls blood out of his hand. My son's palm is blue. I am fuming. The way she handled my son is so disappointing. I am concerned that these people do not have the capability of handling infants. She laterally squeezed his hand blue. Which is unacceptable. I will do EVERYTHING possible to ensure she never ever touches and infant again.

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Replies (2)
Pathcare
Pathcare's reply11 Apr 2018, 11:27
Official

Dear Mr Adams,

Your complaint has been escalated to the Head of our Nursing division.

We sincerely apologise for the discomfort caused to your baby and assure you that the matter is being investigated. We will respond via hellopeter, before close of business, Thursday 12/04/2018

Thank you.

Yours sincerely,

Heather Daniels

PathCare Debtors

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mfort caused trust that your baby

Pathcare
Pathcare's reply13 Apr 2018, 14:18
Official

Dear Mr & Mrs Adams,

The email from our Senior Sister of the Nursing Division has reference to your complaint being attended to and the incident thoroughly investigated and amicably resolved.

We assure you of our best intentions at all times and that it is not our intention to offer a disservice to our valued clients and supporters.

Please accept our sincere apologies once again for the inconvenience caused and we trust that your baby is doing well.

Kind regards,

Heather Daniels

PathCare Debtors

and amicably resolved

We trust that the matterhas bee