NH
Nico H

1 reviews | Active since Jul 2011

24 Jul 2018, 18:02

incompotent Pathcare staff

In 2015 my wife was in hospital and the doctors requested for blood tests to be performed. The medical aid refused to pay for test not called for and I was required to settle this account. I refused since I don't see why I should pay for their errors. Every year I receive phone calls from attorneys and when I explain the situation they agree that there is no case and that they are closing their files, but come the following yesr.....

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Replies (3)
Pathcare
Pathcare's reply27 Jul 2018, 11:35
Official

Dear Nico

In order for us to attend to your complaint, kindly supply us with your ID number, or invoice numbers in order for us to address this with the agency concerned

Yours sincerely

Sharon van der Berg

PathCare Debtors

Best regards,

Pathcare
Pathcare's reply03 Aug 2018, 09:01
Official

Dear Nico

As per the email confirmation sent on the 01/08/2018.

In view of the circumstances , the account was retracted from the agency and the balances waived.

Please accept our sincere apologies for any inconvenience caused, and assuring you of our best intentions at all times.

Yours sincerely

Sharon van der Berg

PathCare Debtors

Best regards,

NH
Nico H's update04 Aug 2018, 14:32
Reviewer Update
Dear Sharon, Thank you for your resolving this, what was, a frustrating problem. Much appreciated. Nico van Heerden