1 reviews | Active since Apr 2013
IGNORING EMAIL REQUESTS
I received an account from Pathcare which was sent to on 24/10/2017 and again on 25/10/2017. This account was paid on 07/11/2017. On 07/11/2017 I sent proof of payment to Pathcare with a request to provide me with a receipt. I don’t get a response from Pathcare whatsoever not even an acknowledgement of my email. This is totally unacceptable as I made payment within a few days after I received my account.
Could you please assist as I explained to them that I need the receipt for tax purposes?
Dear Veronica
As per our telephonic discussion
Please accept our sincere apologies for any inconvenience caused.
Regrettably, the email address you forwarded your request to did not function accordingly, thus resulting in your request not being attended to timeously.
Controls and measures have since been put in place to avoid a recurrence of this nature.
Please be assured of our best attention at all times.
Yours sincerely
Sharon van der berg
Pathcare Debtors
Best regards,
Dear Veronica
As per our telephonic discussion
Please accept our sincere apologies for any inconvenience caused.
Regrettably, the email address you forwarded your request to did not function accordingly, thus resulting in your request not being attended to timeously.
Controls and measures have since been put in place to avoid a recurrence of this nature.
Please be assured of our best attention at all times.
Yours sincerely
Sharon van der berg
Pathcare Debtors
Best regards,