I am so tired of trying to settle accounts with Pathcare

I am so tired of trying to settle accounts with Pathcare. This is the second time in less than a year where Pathcare advised me that Discovery medical aid would not be covering my claim, only to have me pay myself by card or EFT and find out shortly thereafter, that Discovery was paying them anyway. Trying to get hold of their accounts department is like pulling teeth but now, once again, Pathcare has billed money from me and my medical aid and been paid twice. Do better.