MS
MG S

1 reviews | Active since Oct 2009

15 Nov 2023, 11:17

I am being completely ignored

I have a simple question about item codes on invoices. I have spoken to or emailed at least 8 people over a 10 day period, and despite promises, no one has come back to me with an answer. And the client services (ha ha) operators put me through to numbers that don't answer or cut off. I am being completely ignored. Pathcare, you should be ashamed of your uncaring and completely unresponsive attitude.

0
Replies (4)
Pathcare
Pathcare's reply15 Nov 2023, 11:25
Official
Dear MG

The request to provide lab form item codes in conjunction with the  tariff  code is a huge undertaking, one  which I have advised I will be providing as soon as possible as discussed on Monday. The request to me was to do the full requisition which is taking a few days to prepare. I trust to have this for you soonest as it has to be manually generated.

Your sincerely
Sharon van der Berg
PathCare Debtors 

Best regards,

MS
MG S's update15 Nov 2023, 12:17
Reviewer Update
Please don't bother
MS
MG S's update15 Nov 2023, 12:19
Reviewer Update
and no apology about being ignored by at least 7 people over a 10 day period.
Pathcare
Pathcare's reply28 Nov 2023, 14:59
Official
Dear MG Soltynski

Our sincerest apologies for all that has occurred during this while reaching out to our accounts team with regards to your request.

Yours sincerely
Sharon van der Berg 

Best regards,