Harrased and Treated like one other deal for cash

I was admitted to this Hospital on the 8th Feb 2016 referred by m Family GP. I was put on drips like any other patient who's admitted. I was unconscious because the nurses & other patients told me the following day they thank god cause im back to life. But waht worries me is that on the 10th i get one rude guy from Accounts embarassing me infront of other patiens and nurses telling me Mam your medical aid declined your claim. i was shocked and even told me I must call the medical Aid to tell them to release the funds. which i did with my own Cellphone. The MedAid consultant explained things where not correctly submitted. the guys agreed to go send the correct stuff. On the 11th i get him again saying MedAid still didnt pay. This morning same thing. Who has to d his job here? I'm a patient i dont work at accounts or MedAid. I called TopMed which clearly told me, my Dr and the accounts people there are supposed to sort this out becuase they sent things wrong & submitted the admission stuff late. I'm so dissapointed first i was harrased onthe sick bed, now even after i had to ask to be discharged because i was afraid he will keep coming to me and its Embarasing.