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CK
Cathrine K

1 reviews | Active since Feb 2021

03 Feb 2021, 13:52

EFT PAYMENT DO NOT APPEAR ON ACCOUNT

I struggle since the beginning of January for a payment of R500.00 that I made on the 22 of December 2020 to be allocated against by ***. On the same day I also made a payment of R500.00 on another account G***. How is it possible that the one account the payment shows and the other one not. On the 6 January 21 I received a 60 days notification. I reply back with the proof of payment. On the following days 14 + 19 and 26 January I contacted the call centre just to find out that the payment is still not allocated. I am very frustrated by it and I need somebody to contact me.

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Replies (3)
Pathcare
Pathcare's reply03 Feb 2021, 16:49
Official
Dear Catherine K

Thank you for taking my call. Our unreserved apologies for the inconvenience this error has caused.  As per email sent our banking department has since allocated the payment made in December. Revised statement will sent to you as soon as we have credit-reinvoiced.

Please do not hesitate to contact me directly for any assistance

Once again our sincerest apologies.

Yours sincerely
Sharon van der Berg
PathCare Debtors

Best regards,

CK
Cathrine K's update04 Feb 2021, 09:14
Reviewer Update
Thank you Sharon for all you help and understanding. I feel much relieved knowing that I can relax now.
Pathcare
Pathcare's reply04 Feb 2021, 09:21
Official
Dear Mrs Cathrine

Thank you for our kind words, I am very happy that you made contact with us and that I was able to assist you and bring resolution.

Once again my sincere apologies that it took such a long time to resolve your payment query.

You are always most welcome to contact me for any assistance

Your sincerely
Sharon van der Berg
PathCare Debtors

Best regards,