Disgusting customer service

Item: Pathcare
Rating: 1

I am absolutely disappointed by how Pathcare deals with peoples accounts, so quick to send me messages that I should pay and than only to find out my medical aid covered everything now I want my refund every person I speak to does not have a clue or even worse they drop the phone. I am unbelievably angry and disgusted and would like my money back!

Helpful (0)

Replies (5)

Pathcare's replyOfficial

21 Jul 2020, 12:54

Dear Ms Sanda Qabaka,

Please accept our sincere apologies for any inconvenience caused.

Kindly provide the account number for the above mentioned query in order to investigate.

Be assured of our best intentions at all times. Yours sincerely,
Stephen Moyce

Pathcare's reply21 Jul 2020, 12:54

Official

's updateReviewer Update

21 Jul 2020, 13:06

Can I please get an email address to forward proof of payment from my medical aid

's update21 Jul 2020, 13:06

Reviewer Update

Can I please get an email address to forward proof of payment from my medical aid

Pathcare's replyOfficial

21 Jul 2020, 13:17

Dear Ms Sanda Qabaka

All the information can be sent to debtors at pathcare dot org

Yours sincerely

Stephen Moyce

Pathcare's reply21 Jul 2020, 13:17

Official

Dear Ms Sanda Qabaka

All the information can be sent to debtors at pathcare dot org

Yours sincerely

Stephen Moyce

's updateReviewer Update

21 Jul 2020, 14:15

Thank you so Mr Moyce for looking into this and sorting it out for me.

's update21 Jul 2020, 14:15

Reviewer Update

Thank you so Mr Moyce for looking into this and sorting it out for me.

Pathcare's replyOfficial

21 Jul 2020, 14:20

Dear Sanda Q,

Thank you for your kind words of acknowledgment.

As per our telecom and email confirmation, ,I am happy that this matter could be amicably resolved.

Yours sincerely

Stephen Moyce
Pathcare Debtors

Pathcare's reply21 Jul 2020, 14:20

Official