DISGUSTED

<p>Working in the accounts department surely I know a customer needs to be INFORMED somehow that the account will be handed over. I Contacted Pathcare today to find out if I have any outstanding accounts with them (knowing that I don't because they refused to take my mom's blood without her paying her account - which she had no idea she had). Whilst she was laying in hospital she HAD to pay her account. Nevertheless we paid the account. Today Pathcare tells me there is an outstanding amount which has been handed over in 2015. We are in 2017. HOW is it possible that we had no idea. I'm deeply disgusted with Pathcare. When I went previously to find out if there were any outstanding accounts, they said there was, however I had proof I paid the accounts. Is there NO system on your side? How pathetic. I refuse to pay any interest on this account and expect this to be sorted out ASAP. </p> <p> </p> <p>Clearly I'm not the only one that experienced this problem. </p> <p> </p> <p>Today the legal department tells me they received the payment amount which was paid last year JUNE. HOW did they receive it MONTHS later!</p>