Disappointing customer service and unfounded handover.

Pathcare wrongly handed us over to a debt collector after they inserted our email address wrong on their side. We paid the debt collectors and then queried this with Pathcare who promised to rectify this and debit the full amount to our account. I asked for the balance so that we can pay it, they said they would forward it but never did. Since then they have sincerely apologized but failed to take us off the debt collectors list leaving us constantly harrased by messages and calls. We have emailed several people including Cheslyn Marks and Tania Arendse but 3 months later we still do not have a balance that we can pay, we are still receiving calls from Vericred and we have done a covid test which we also haven't been invoiced for. I'm so disappointed and looking for legal services to take this further.