Customer Disservice

I had blood tests done on 11 November 2020, and was informed today only, 17 December 2020, by my medical insurance, that a portion of the amount was rejected, and would be for my account. I acknowledged the debt, and called your Debtors department today, 17 December 2020, and spoke to Norenchia, to make a payment plan, commencing 26 January 2021. She indicated that a January 2021 payment date is too late, and I questioned why, to which she rep**** that the the account is already "old", to which I rep**** that I had only received notification from my medical insurance today, 17 December 2020, which is no fault of mine, and was not by the means right now. She then insisted that I should then pay an amount of R 100 "now", which I said I can't, whereby she then proceeded to request a R 50 payment, which I indicated that I am not able, as I am unemployed. She did not even attempt to make a suggestion for a payment at the end of December 2020, re-iterating that "we are already in December" - which I found very patronizing... and constant chewing whilst I am having a conversation with her !

She then finally proceeded to indicate that she'd " make a note on the system" to start the payment plan January 2021, as I had initially requested. Why did I first have to endure all the questions, and had to justify by the fact that I am unemployed, before she agreed to assist me with my request ? Where is your Customer focus in all this ? Yes, the amounts might be little, but customer etiquette is paramount in all respects...

This is the first time, in being a patient of Pathcare for 14 years, that I've come across such "insensitivity", when all I do is loyally support this practice ? At least I called to make an arrangement to honour my debt, and not ignore it !