RR
Ravin R

1 reviews | Active since Nov 2018

08 Jan 2021, 13:02

Covid Test sucks @Pathcare

I went for covid test drive through Path care, and i have waited 3 days and i still did not get my results.. friend of mine did his test Ampath and some others did at lancet they've got the results under 24 hours. i know that testing volume might be high but This is not acceptable. They really need to look into deliver the results much faster.. look USA, UK India and China, you will get the results in about 2 to 3 hours.

0
Replies (5)
Pathcare
Pathcare's reply08 Jan 2021, 13:19
Official
Dear Ravin

I trust you are well. I have escalated your complaint to our offices in KZN

They will liaise with you soonest to resolve your query

Your sincerely
Sharon van der Berg
PathCare Debtors
RR
Ravin R's update08 Jan 2021, 16:46
Reviewer Update
Did you follow up? i don't think anyone looked at on the matter.. I just phoned them and they still saying it is under process,, i don't need my results after 10 days.
RR
Ravin R's update08 Jan 2021, 16:46
Reviewer Update
or refund my 850 i will go do it somewhere else..
Pathcare
Pathcare's reply08 Jan 2021, 16:48
Official
Dear Ravin
I escalated your complaint before I rep**** to you. I will check in again with the team in KZN.

Your sincerely
Sharon van der Berg


Pathcare
Pathcare's reply11 Jan 2021, 14:15
Official
Dear Ravin

I trust you are well. I was informed by our clients services officer in KNZ that they made contact with you and that the results turn around time was discussed with you and that you have  received your results as well on the 8th.

Yours sincerely
Sharon van der Berg
PathCare Debtors