Can't even capture a simple payment after providing proof 3 times.

I am at my wits end with Pathcare. My daughter had a Covid test last year July. The medical aid paid it on the 21st of October. You keep harassing me for the money. I have emailed you the statement from the medical aid and so did my broker. My medical aid email your banking division as well and still you are hounding me. I had enough. Your staff is too lazy to pick up the phone and phone the medical aid themselves. I have done my part by providing proof 3 TIMES!! Sort this out ASAP!!