GT
Gail T

1 reviews | Active since May 2018

15 Jul 2020, 07:54

Business hours falsely advertised

Pathcare, St Marks, East London. Business hours advertised as 7am to 6pm and I go for my regular bloods at 7am.today I am told they only open for business at 8 so I must wait. Website details haven't changed.... Very poor business practice. If you change your hours then change your website accordingly so the rest of us can also schedule our business day.

0
Replies (2)
Pathcare
Pathcare's reply15 Jul 2020, 08:00
Official
Dear Gail T

Your complaint has been escalated to the Area Manager and CSO's for that area
Please send me your contact details to debtors at pathcare dot org so that the relevant staff can make contact with you

Yours sincerely
Sharon van der Berg
PathCare Debtors

Pathcare
Pathcare's reply15 Jul 2020, 15:45
Official
Dear Gail

As confirmed by our  CSO Robyn Emslie whom you spoke to, the matter was amicably resolved and the new hours updated on our Website.

We sincerely apologise for any inconvenience caused during this challenging times.

Yours sincerely
Sharon van der Berg
PathCare Debtors