1 reviews | Active since Jul 2017
Billed for incorrect testing!
I just received a bill from Pathcare for a shocking amount of R709. My doctor advised to do a full blood test and explained that the only test I would be charged for from Pathcare was a vitamin D test which was around R100 and my medical aid would cover the rest of the costs, which I agreed upon. Forwarding to a few weeks later, I've been made aware that Pathcare tried to claim an amount of R709 which was rejected by my medical aid for a HIV PCR Qualitive test (overly expensive HIV test counting all cells). At no stage did I request nor agree to do this test, I didn't even know what it was until I done some research to gain understanding of what this was and I certainly didn't require it. I DO NOT have the means to cover this cost and won't pay it! I demand an investigation into this matter, whether it be mistake from my doctor or your lab I should not be held liable for someone else's mistake! I don't know if this was mixed up with the standard HIV test or not but please get this resolved ASAP!
Dear Monique
We are in the process of investigating the above complaint and will revert back to you before close of business 23 February 2018.
Your sincerely,
Shanine Vink
Pathcare Debtors
Best regards,
Dear Monique
We are in the process of investigating the above complaint and will revert back to you before close of business 23 February 2018.
Your sincerely,
Shanine Vink
Pathcare Debtors
Best regards,
Dear Monique
As per our email confirmation, the incorrect billing has been reversed.
Controls and measures have since been put in place to avoid a recurrence of this nature.
Please accept our sincere apologies for any inconvenience caused assuring you of our best attention at all times.
Yours sincerely,
Shanine Vink
PathCare Debtors
Best regards,
Dear Monique
As per our email confirmation, the incorrect billing has been reversed.
Controls and measures have since been put in place to avoid a recurrence of this nature.
Please accept our sincere apologies for any inconvenience caused assuring you of our best attention at all times.
Yours sincerely,
Shanine Vink
PathCare Debtors
Best regards,
