CH
Chloe H

1 reviews | Active since Sept 2016

20 May 2018, 14:26

Billed for INCORRECT request.

Dr Practice Nr : U Service date : 07/10/2017 Our practice number : ********** Reference : F ********** Amount : R238.00

Good day, As a matter of urgency, please investigate. In October 2017, I sent in a stool sample for ONLY a worm screening, costing me R75.00.

I received an invoice for with all these extras - Please see below. 07/10/2017 * ********** 84 6000 VET S/AWAYS - MISCELLANEOUS Z01.7 726.00 ** 07/10/2017 * ********** 84 6000 VET S/AWAYS - MISCELLANEOUS Z76.9 -726.00 ** 07/10/2017 * ********** 84 6000 PARASITE SCREENING Z01.7 75.00 07/10/2017 * ********** 84 6000 VETERINARY PARASITE ID Z01.7 163.00 **

Firstly, I asked Ms Carmen Sparks as well as Ms Allison Cloete to please send me my application form that I app**** for the extra parasite ID. I have not received this to today. All I received was back and forth legal talk without getting to the route of my complaint.

Secondly, the extra added and deducted amount on my invoice clearly shows the competence of the accounts department.

I received a notice on 11 May 2018 stating boldly in red that court action is imminent. I refuse to pay for something I did not request - You think you can just ***** from hundreds of people this way.

Do contact me with a solution.

0
Replies (2)
Pathcare
Pathcare's reply21 May 2018, 08:57
Official

Dear Chloe

We are in the process of investigating the above complaint and will revert back to you as soon as possible.

Your sincerely

Sharon van der Berg

Path Care Debtors

Best regards,

Pathcare
Pathcare's reply22 May 2018, 11:51
Official

Dear Chloe,

As per our telephonic discussion and email confirmation.

The necessary amendments were made to the account in question. A revised account will be forwarded to you soonest.

Please accept our sincere apologies for any inconvenience , as it is not our intention to offer a disservice to our valued clients and supporters.

Please feel free to contact me should you have any further queries in this matter. Assuring you of our best intentions at all times.

Yours sincerely

Sharon van der Berg

Pathcare Debtors

Best regards,