billed for another person's account

24/3 receive account via email, service date 15/3-never had bloods taken that day, referring Doc is Dr Chapman-do not know this Doc. Called Pathcare 24/3-rude lady would not give me her name because she didn't want to be responsible for helping <br> as she also never contacted me back as promised-upon insistance sounded like Mrs Vooley/Booley. 24/3 emailed pathcare-response 29/3 re: my email address removed from account, emailed pathcare 29/3 that this has nothing to do with incorrect email! Visited pathcare 28/3-spoke to Karin-confirmed I was billed for account of someone with the same name-showed me request form which shows different date of birth & not my signature or cell no. Karin pleasant but no apology-would call me later-didn't. 29/3 called Karin said Natasha dealing with it-Natasha said dealing with it. Later received call from male that he would email confirmation of resolution-no email. Medical aid has since paid account and no reversal has been instructed. Medical aid wants letter from me. 2/4 email Pathcare and Gems. Is Pathcare going to compensate me for time, stress, telephone and travel costs to sort their error? Pathcare to reverse Gems payment or I report to council.