Bad service with Pathcare pathologists!

I have a terrible experience with pathcare in Welkom.

My son was admitted last year on 26 March 2020 and doctor had done some blood test that i was not aware of. Pathcare had my details (email and physical address) but did not bother to let me know that the account was not paid. I learnt through their debit collectors that i am owing them ( in May 2021).

When i made a follow-up between then and the medical aid, i learnt that they used the wrong practice number for the doctor each time they tried to claim from the medical aid.

The BHF Practice Number that was used by Pathcare for claiming was wrong hence the rejection of payment . The Practice number: *** instead of *** was used.

I dont know how to resolve this because its their mistake and they dont want to own-up. The person who send me the account details did not even bother to reply to my email when i was communicating with them and the medical aid. I am going to be blacklisted for something that the medical aid could have paid for.

Let pathcare have their house in order otherwise people should be given a choice of which pathologist to use when you are admitted in hospital.

I am very frustrated!