Bad Service from Pathcare Accounts

I have never had good service from Pathcare's accounts department (despite always paying on time) but this time takes the cake.

On 16th Feb, I received an SMS to say my Pathcare bill from 08/02/21 was available for payment etc. So I used their Whatsapp feature to get my account.

I was under the impression that Discovery was going to cover this bill (which they were but Pathcare billed me anyway...) so I made the payment.

Thereafter, Discovery notified me that they were making the payment the next day, so Pathcare was paid twice.

I contacted my bank to see if they could reverse it and they told me to request a refund from Pathcare. I have been trying to do that since the 17th.

I have called and emailed multiple times and each time, I am told the refund will be made soon. Please allow 7 working days for it to clear in my bank account.

I have requested a PoP because they have had my bank details for more than a working week now and have still not refunded me.

Their correspondence is appalling - if you get a response, it is chaotic and you end up dealing with multiple people who cannot solve the matter.

Yet another thoroughly disappointing encounter with Pathcare's accounts department - my third such experience in as many years.