Bad service from Amanda

Called Accounts department and spoke to Amanda who was not impressed being at work. I had a different reference number so I asked her if I can confirm with the ID number and her response was that that’s the more difficult way of checking. The rest of the call went on and she was evidently annoyed. I asked her to send me a statement and she starts taking my email address down but then stops me and says she will send it to my husband and I must ask him to just send it to me since his email is on the system. I don’t understand how people still have jobs when their attitudes are so bad toward what they do on a daily basis.