Bad service

My daughter had a kidney and liver transplant and we use Pathcare now for years, to do her blood tests. What a nightmare. At one stage they lost my childs blood sample. Every account is an issue. In hospital tests that was done, that is supposed to be paid by the medical aid, gets rejected by medical aid because they see it as duplicates. This happened numerous times and Pathcare just quickly send the account to the patient, not following up why the medical aid rejected the claim. I have been between the medical aid and Pathcare and pathcare blames the medical aid and the medical aid is saying its Pathcare. When you ask the Pathcare accounts department why the medical aid rejected, most of the time they dont even know the reason. There was a refund dew to me from Pathcare a month ago. Up until now, I did not receive the money. Phoning pathcare and they say it will be released but the money was until now not paid to me, but they quick in handing you over for a outstanding account. Mr Niel Gregori, your pathcare accounts department is ***********. You will have less bad debt if your accounts department follow up with medical aids why it is not paid, because most of the time its problems on Pathcare side. From now on I will use Lancet. You made alot of money out of us, but it is not fun dealing with the accounts department.