1 reviews | Active since Jan 2014
Bad Customer Service Experience, *********** and rude accounts consultant
On 03/01/2018 I went to Pathcare Accounts offices at N1 City. I wanted to make a payment of my outstanding accounts and to also request details of the accounts in question. I was helped by Shannon Kalamdien, I'm very upset with the way she treated me. If i ask her a question she will just give me an incomplete and unsatisfactory answer and she seemed very irritated and uninterested to help me or answer any of my questions . I had to ask her 3 to 4 more questions each time to get an answer for my first query and all the other queries i had. She has zero people s****s and she doesn't care. I had 3 queries for different accounts and when we finished the first query i had to start with another query she seemed even more irritated and it seemed as if she was rushing to go somewhere and i was wasting her time. I'm very disappointed with Pathcare customer service delivery you should train your consultants on how to treat customers. Very disappointed customer!
Dear Mthabisi
The above complaint was escalated to the relevant Area Manager for investigation we will revert back to you as soon as the investigation is completed.
Yours sincerely
Sharon van der Berg
PathCare Debtors.
Dear Mthabisi
The above complaint was escalated to the relevant Area Manager for investigation we will revert back to you as soon as the investigation is completed.
Yours sincerely
Sharon van der Berg
PathCare Debtors.
Dear Mthabisi
As confirmed via email received from the Area Manager concerned who investigated the complaint.
We are happy that the matter was speedily and amicably resolved.
Please accept our sincere apologies as it is not our intention to offer a disservice to our valued clients and supporters
Thank you.
Yours sincerely,
Sharon van der Berg
PathCare Debtors
Dear Mthabisi
As confirmed via email received from the Area Manager concerned who investigated the complaint.
We are happy that the matter was speedily and amicably resolved.
Please accept our sincere apologies as it is not our intention to offer a disservice to our valued clients and supporters
Thank you.
Yours sincerely,
Sharon van der Berg
PathCare Debtors
