BAD CLIENT SERVICE AT THE NURSES

BAD SERVICE!!!! AT PATHCARE MEDI-CLINIC BLOEMFONTEIN, I HAVE SENT MY CLIENT FOR LAB TESTS FOR INSURANCE UNDERWRITTING BUT THEY COULD NOT ASSIST HER AND THEY HAVE SEND HER FROM ONE PLACE TO ANOTHER, THE CLIENT SAID NURSES KEPT ON SAYING THAT OH! IT IS INSURANCE DOCUMENTS I WON'T BE COMPLETING THAT IT TAKES TOO LONG. AFTER THEY HAVE SENT HER BACK THE PREVIOUS DAY SAYING THAT THERE IS NO FORM TO COMPLETE. THE CLIENT CALLED ME AND ASKED ME WHY DIDNT I SEND THE FORM, WHEN I CALLED THEM THEY CONFIRMED THAT THEY DID RECEIVE THE FORM MAYBE THEY FORGOT TO PRINT IT, WHICH IS VERY UNPROFESSIONAL, GIVEN THE FACT THAT I HAVE CALLED IN AND CONFIRMED IF THEY HAVE RECIEVED IT. TERRIBLE SERVICE I MUST SAY!!!!!!!!!!!!!!!!!!!!