Allergy Tests Positive Breakdown

Guess I should have had a look at the bad ratings before using them. Did allergy tests and they then gave a full nice breakdown for everything except the one thing that tested positive. On their results they clearly say to phone them within two weeks for breakdown testing on positive allergen mixes. Yet they refused when I phoned saying only the doctor can request it. One would think that it is obvious that you would need a breakdown for positive allergy results. Now I have to go back to test those as the samples had expired and of course pay them more money. Why does the doctor need to approve the obvious when I am the one responsible for the account. No care for customers. Surely they could have phoned me also.