WORST SERVICE EVER - PRINTER STILL NOT FIXED AFTER MORE THAN 3 MONTHS AND REFUSAL TO REFUND AND RETURN PRINTER

We dropped off our printer at the beginning of May to have some faults repaired. From the start it was a massive issue getting information and communication from the company. They do not answer their phones or reply to emails. The only way I could get information from them is by physically sending an assistant to the company to make an enquiry. We received a quote which we approved and we made payment for the repairs to go ahead towards the end of May (after a battle to get a proper invoice with our company details from them). Then radio silence again. Our production assistant went again and was told they ordered parts and that it would be there on the 21st of June.

Again after no reply to emails and various phone calls (that mostly go unanswered) the assistant went back to do a follow up. We were informed that the parts now might only arrive in the first week of August. I wanted to cancel the repairs as our production (which runs for a limited) closes up shop in August. The response was that a request will be made to cancel the part and see if they can refund us. They also refused to return the printer to the assistant.