WORST SERVICE EVER FROM PARTSERVE CHANNEL SUPPORT

I have received the worst service ever from PartServe when ordering an Epson ink bag. They are quick to request payment but do not deliver. I have been battling to get the ink that I ordered since 15 March. Enquiries are met with total silence. They actually had the audacity to reply that I must tell them what to do as they did not have an answer regarding where the ink that I paid for was. Time will tell if a refund will be made.