WORST SERVICE EVER

I took my printer to Partserve at the end of June 2022. After ‘waiting on parts’ for two months (with the ETA being extended every time I contacted them), I realized that I might not see my printer before 2023 and collected it.

From July to September, Partserve did not once contact me first to inform me of delays or updates. I was the one to contact and hassle them. So I went to get my printer - still broken, and now covered in ink. Why they couldn’t just wipe it clean doesn’t make sense to me. If this is the state that they leave our products in for months, I would not recommend anyone to take their goods to Partserve.

Now I have collected my printer and am waiting for a refund, but even the refund is turning out to be a hassle. Apparently, head office has to refund me, which I have no problem with, but I have been waiting almost two weeks for my refund with again no contact from Partserve. I have to email them every day and never get a proper response. This is ridiculous and should not be an acceptable standard for doing business.