WORST SERVICE EVER!

Took my Epson printer into them in June, 2018 as it was not printing the DVD's and as it was 2 weeks to go to the end of the guarentee so it was a win win , or so I thought. Got the printer back after picking it up and being told that it was all OK. Much to my disgust it was not OK. I Phoned and complained and they collected it this time . They phoned a few days later to say it was repaired and they delivered it back to me - without the usb cable to the computer.!!! I then took it into them for the third time as they told me that it was now software issue and had to be updated on line so my laptop was taken in as well. They updated the software on laptop and told me that the DVD that I was using was 'fong kong' ******* and that is why it doesnt print. They printed one of their DVD 's there and it worked,so I brought the machine home and tried my 'fong kong' ones and it printed at once and has done so on others too. Was only 2 weeks later and the printer was doing the same thing so I phoned and told them what was going on and if they could help me over the phone but they told me to bring it in and if it is not the same problem as before that I would now have to pay . Their 3 months guarentee did now not apply!!!! What a crock!! but now to find someone else who does Epson is my problem. PartServe are the accredited agents!!!! Their BAD service is not on. They have incompetant staff who have no idea how to repair anything!! Their service is even worse than Telkom, and that is saying something!!!!!! I will rather buy a new printer than have to deal with these incompetant okes!