Worst Service EVER!

I returned an MSI Laptop for repair (under Warranty) on 26/05/2015. It was given in with the request to repair a monitor that was flashing with discolouration. I then got issued a Jobcard that stated the fault was: \DUST ON UNITS SCREEN. PLEASE CHECK ALL FUNCTIONS ON UNIT"I then phoned them to correct this description. <br> I then phone them regularly to check on the status as I have not been given the username or password that was promised me for the sake of online tracking of my repair. <br> almost every time I call Bridget Zeelie (Who is apparently the ONLY person who can tell me what is happening with my Laptop) I get told she is out or etc. I then leave the same message to call me back. I never get phoned back and can only retrieve info on the rare occasions that I actually get her on the phone. <br> About a week or 2 after I get told that the monitor is now working but they found an error on the HDD and now need to replace that. I give the go ahead and wait again. I then eventually get hold of Bridget Zeelie some time later and am told that they now need to replace the M/Board as well. This means further delay. Today I call to hear they need to replace a LED cable. When does this end???"""