Worst after sales "service" in the country

We bought a laptop from Evetech and a few months later there were hairline cracks on the keyboard.

Since the laptop is not moved at all, and all our company assets are treated very carefully, there is NO WAY that these cracks originated from anything from our operator's side.

We logged a support ticket with Evetech, and were told we need to take the laptop to PartServe for inspection.

Their "support" lady, Denise Chetty is a real piece of work. Her messages are curt, rude, and she really does not seem to want to help in the least.

We even forwarded photos showing the cracks on the keyboard, and that there was nothing else wrong other than that.

We then get a response back stating the back chassis is cracked, there's a crack by the power button, and other damage.

NONE of this is remotely our fault. Seems they are attempting to cover up damage THEY caused and trying to pin it on us.

If Evetech is going to continue using these rude and dishonest people to do their after sales support, then we as a company and all our clients (many large corporates) will simply start buying our equipment from another supplier.