Worsk Lenovo suppor Partner Partserve Sandton

The worst to get actual service, they took a brand new laptop without any damage, returned it damaged and has been a month with NO res****se or feeback, however the attitude to the solution is not helping. the service is terrible, the quality of delivery is non existend, and no communication at all. The staff seem to think that the consumer will accept poor service, however the SLA's are missed, and No consequences on escalating individuals in the process. Also the workshop manager refuses to take calls even though he personal undertook to solve the matter more than a month ago, so no way of making contact, and visiting the store is more frustrating as you are just a shadow and wont get served