What a disgraceful business - Partserve

We've used Partserve to do repairs for a few years now, and their service department has never been very good or informative, but it really seems to be getting worse, so i do feel the need to warn others away from this place. Partserve have had two of our clients laptops for nearly two months now, and upon phoning to enquire about when we will be getting these laptops returned, we were met with a huge amount of resistance from an extremely rude woman called Mariette Labuschagne. Now Mariette clearly has no business sense or any clue how to speak to customers, but the whole issue can't be blamed on her for not knowing what she's doing - Partserve themselves refuse to give us an eta on the parts until we've paid them for half the job. How is anyone supposed to make an informed decision without and eta on the job completion? Scenario 1: We pay Partserve - they then turn around and say the parts will arrive in 2 months, at which point our client decides thats too long and wants to use another supplier. The whole thing is just ridiculous business logic, i fail to see how a company can operate like this and am currently looking for an alternate repair centre. There are many other scenarios, but none end well for the customer/re-seller. I will update this post for everyone as soon as we find a better company to do the repairs, so that everyone can get better service than what is received at Partserve.