URGENT: Unresolved Printer Assessments - 2 Weeks Out (Mount Edgecombe Branch)

I am writing to formally lodge a complaint regarding the unacceptable service I have received from your Mount Edgecombe branch over the last two weeks. Approximately two weeks ago, my driver dropped off two HP printers at your branch for an urgent assessment. Although your staff accepted the printers and my printed contact information, they failed to provide any job numbers. Since then, I have experienced a complete lack of communication and accountability: • Initial Call: A staff member told me assessments take 2–3 days and confirmed the printers were on-site. No one called me back. • Follow-up Call: Three days later, staff claimed to have no record or knowledge of my printers. • Escalation to Jayaseelan: Jayaseelan later called to confirm he found the unbooked printers. He requested my details via email, promising to book them in and call me back the following Tuesday. I never received that call or any email response. • Today's Calls: I called today and was asked for a job number I was never given. I was promised a callback that never happened. On my final attempt, I was placed on hold for 20 minutes before being transferred to a line that disconnected. My printer assessments are highly urgent. It has been two weeks, and I still do not have an update or job numbers. Please investigate this immediately, locate my printers, and provide the pending assessments today.