Theft

I sent a laptop for repairs, received and astronomical quote that was declined, understandably sometime repairs are not feasible. When the laptop was collected they tried to return without the charger, when this was raised they gave me a replacement.

To my disgust, when I opened the laptop to salvage the RAM and hard-drive I found these RAM missing.

I emailed with my complaint several times and I have been flatly ignored. I am resorting to Hello Peter as customer care nor management are getting back to me. Should I take this to the Police?