Terribly slow service

Support is too slow. I detailed the part I'm looking for, searched it on your website, and found stock available based on the model - all I needed to know was if it was the correct part for my device before purchasing. All information was provided by me, however it's been a few days now and I've not received any feedback. I was told by the sales agent that she could not see the part that I saw on YOUR website. I understand that you may be busy but this is a 5 minute task to just confirm if the part is correct or not.