Terrible Service and Utterly Useless Customer Service - Absolute Joke of a Business

<p>I took my laptop in for repairs on the 7th of October 2016 and it was diagnosed with a faulty motherboard. I paid and sent through confirmation of payment for the replacement of the motherboard. Weeks passed and I followed up and got told they were still wating for parts despite the online tracker saying parts were received and being told before by another consultant I called that parts had been received - apparently the "new" motherboard was faulty. Weeks later got the same story with a second motherboard and for a third time even. I got the impression that they were ordering reconditioned parts despite me paying for a brand new part. I was told that they were dealing with the Manufacturer (which happens to be one of the largest PC part manufacturers in the world, specialising in high performance setups) but was not convinced - this being confirmed by the manager btw. I spoke to both a service agent and gave written details on how I wanted to proceed with the repairs. This still didnt clear things up and I had to explain this a third time even. I got told over a week ago that were finalising the repair (after calling a service agent and stressing my anger and frustration of how poor their service is and how long my laptop had been with them for) and despite calling again and stressing the urgency and my utter frustration, the update had not yet changed... This is by far the worst service I have ever had from any company I have dealt with. Service agents drop the calls, promise to phone back and never do and dont seem to have a clue about what is going on and seem to have no technical knowledge whatsoever. Matters are made worse that you cannot deal with the Technical staff directly - ie: the ones who actually know what a PC is and how it works.... The manager (I am assuming for customer service) does not care either. It has been over two months that they have had my laptop which I think is a joke. I have had better and more efficient service from Home Affairs - that should be an indication of their "quality of service" - an absolute joke of a company.</p> <p> </p> <p>I will give for one more week before I demand my money and my laptop back because this is an utter joke. I will never use this company again and I will tell all I know to stay clear as well.</p>