jR
jasteel R

1 reviews | Active since May 2017

15 Jan 2025, 12:17

Terrible service and customer care/ vandalizing customer property!!!

This company is terrible. Firstly ***********. I was told to visit their branch in cornubia for my laptop to be checked for a charger. Their facility is so dirty that they had a pool of ink on their customer counter.

When they gave me a charger to test on the laptop they made me go close to a power source situated near the ink. I didn't even see the ink and messed my shirt which I paid R600 for, the lady by the name of Charlotte tells me that I have to go buy a special liquid at my own cost and apply it in hopes for this to come out of my shirt.

Firstly this is vandalism of property of the clients and now we have to pay for their negligence! If my shirt is not replaced I will make this a legal battle at Partserve's cost!

By the way, there is a camera present that has the video footage of what took place!

This is the cornubia, durban branch!

This is not on and I want this to be dealt with as soon as possible!!!

0
Replies (3)
PartServe Channel Support
PartServe Channel Support's reply15 Jan 2025, 12:54
Official
We apologize for this experience.  Unfortunately, we do get printers booked in that is leaking.  We check for leaks and clean it urgently, but it seems that this one was missed.  Please bring your shirt to our offices and hand it to the Manager.  We will have the shirt cleaned for you.
jR
jasteel R's update15 Jan 2025, 12:56
Reviewer Update
Who will be compensating me for the fuel , to come 2 more times to you'll?
jR
jasteel R's update15 Jan 2025, 12:57
Reviewer Update
Also please advise the managers name?