STAY AWAY STAY AWAY STAY AWAY....

I took my printer in to Partserve to be repaired on 24 August 2018. I was assured that after the initial assessment which took 2 days, that the repair would not take longer than a few days. I heard nothing from them until I phoned Partserve on 6 September. I was informed that they were waiting for a part and that they will let me know when it arrives. Well, they didnt let me know, so I phoned again on 10 September. I was then told that the part did arrive and that they would escalate the repair and give me feedback. Partserve phoned me on 13 September saying that they were still busy with the repair and that it shouldnt take long. I phoned Partserve again on 19 September as they did not provide any feedback. I was told by the operator that they are still busy with it. Partserve phoned me on 21 September saying the technicians were still busy, but absolultely no detailed information could be provided as to why it was taking so long. I sent an email to partseve via their website on 25 September highlighting my concerns and lodged an official complaing asking for detailed feedback. No response from partserve. So I phoned again on 27 September and once again I was told that the technicians are working on it (which appears to be the standard party line when the operator has no clue what is actually happening) and that the operator would escalate the job. I pointed out to her that the job had already been escalated 17 days ago. I was told that she would find out what was going on ( a promise I had received on all previous occasions) and that they would call me back.

I run a number of businesses that uses the printer on a daily basis. Being without the printer now for over a month has caused me a lot of wasted time and money having to go to printing shops in malls etc. As I mentioned during my phone calls and complaint email to partserve, I would like a proper detailed feedback as to why this is taking so long.

So, if you have a month of your life to waste, by all means, take your unit to be "repaired" by partserve. If however you have a life like the rest of us, take your repair somewhere else.