Spare yourself the agony and make another plan.

This is the worst service experience I have ever had. My printer is taken very well care of, but unfortunately the ribbon cable broke. Since it is not a very expensive part I have decided to have it fixed. Little did I know that PartServe will not only replace a cable. They told me there is another part that has to be replaced with the cable. So I said okay, because that is probably how it works. But then all of a sudden the feeder didn’t work. There was nothing wrong with the feeder before I took my printer to PartServe. So what should have been a couple of hundred rands expenditure turned into a couple of thousand rands. Then I picked my printer up and it didn’t work, so I had to take it back. They said they need to fix a setting and told me they will see IF they can write off the extra work on my printer to goodwill. Even though I already paid them to fix it and it didn’t work. After that it worked until I needed to refill the ink. Then I realised they have removed all six of the ink tank labels. So now I cannot with confidence know which tank is which, since my printer has two different magenta tanks and two different cyan tanks. If I put the wrong ink into the wrong tank it cannot be fixed. I did not ask them to do anything with the ink tanks. There was NOTHING wrong with the ink tanks. They should not have touched it, and DEFINITELY not remove labels. I queried this with them two weeks ago which is within their three month warranty period. The only answer I received is that they are waiting for the technical team to give feedback and since then nothing. For two weeks I’m waiting for feedback and I have to, once again, manage without my printer. I will definitely not recommend them.