SHODDY WORK

I sent an EPSON inktank printer to them for repairs under warranty. This was done promptly- within two working days- well done! BUT during testing, after repairing, they used up a massive amount of my ink in the printer, which I don't blame them for. This ink is deposited in a waste bin which gets filed up and a counter in the printer then stops all printing. You have to then replace the bin and reset the printer before it starts printing again. This cannot be done by the user so you have to send the printer to the service agent at your own cost. They did replace the bin at no cost to me but failed to do the resetting which I discovered after receiving the printer. I live far from Partserve which is in Gauteng. I contacted them and requested assistance. They told me to return the printer to them, I assume at my cost after I asked them to supply me with the necessary app to do the job myself which they refuse. After a long search I eventually found such an app on internet and managed to restore my printer. I blame Partserve for not doing a complete job and then requiring me to have their shoddy work finished at my cost.