Shocking work and shocking service. Dont fix the problem but try and sell you new toner that you dont need instead of fixing printer.

I wish there was an option for minus five star. I wish I read the reviews before taking my Canon Printer to Partserve Limbro Park. The worst service ever encountered. I took my 4 year old printer in because it printed red lines down the page horizontally on portrait documents and vertically on emails and because the printer was suddenly pulling the pages though as if to print double sided when not double side print thus double time to print single sided pages which was a printer setting on the printer (not on a computer as even my IT guys could not fix this on my computer. I got the quote and I was billed just under R6 000,00 for repairs. I can buy a new Laser Canon printer that also does multiple scanners for R1 950.00. I noted the actual job work quoted was minimal as the only work they quoted was to replace foam roller, feed and separation rollers totalling R1 245,98 and that R4 000,00 was for 2 new Canon original toners (the magenta and yellow (total R6 000,00) which I did not ask for as I did not go there to purchase new toner consumables but to fix my printer. The back-office staff are unfriendly and difficult to talk to as the lady who initially took my call was rude and constantly interrupting me when I called to discuss the quote. The lady was insistent that they could not fix my printer unless I bought new toner as they apparently could not test the printer without original Canon toner and was pushing me to accept the quote as is. When I refused she was reluctant to assist me further and I got the impression it was all about selling me new toner at a very high cost of R1 995,00 per colour. I found this strange as I brought in the printer with 4 colour toners of a Canon compatible toner purchased from a well-established company where the toners were not empty when I brought in the printer (nor were the toners empty after I got my printer back still defective as a side note). In addition, there were 4 colours in the printer yet I was billed for only 2 originals so if they allege they could not test the printer by forcing me to buy 2 new toners why did they not quote me for 4 original toners. I felt they are ripping me off. The lady assured me that the work quoted would take away the red lines and fix the pulling of the pages. The next day I was informed the printer was fixed and ready for collection but I obviously had to pay the full bill upfront and send proof of payment. It took me 3 hours again to travel to Limbro Park and waiting time as the printer was not ready for collection keeping me waiting for almost an hour. I don’t know what they did to the printer as there was no difference. It still printed the exact same red lines and it still pulls the pages as if printing double sided. They obviously never tested the printer because if they did they would have seen nothing changed yet made me believe it is fixed. I called back to complain and asked for a refund. They insisted that the problem was because I would not let them instal the 2 new original Canon Cartridges at R1 995,00 per toner despite keeping the other 2 toners (black and cyan) that were not original in the printer which was “ok”. I just did not understand this. They offered to collect the printer. I then googled what the problem is when a printer prints red lines and on a Canon laser printer it is stated that the nozzles are either dirty or the printer head is damaged from wear and tear - far from anything to do with rollers that they replaced. I sent the link to the website to the manager which covers this issue for inkjet and laser printers. He obviously did not read the link as his reply was that I have an inkjet printer and not a laser printer had he read the link properly he would have seen that the article deals with laser printers below inkjet printers and he insisted that the problem was because I did not agree to instal the 2 toners they quoted which to me appeared to be the only thing they are stuck on - to sell new toners. I asked for an upfront estimate of what it would cost to clean a nozzle on a printer or change a printhead as they surely would know what they would charge before I was willing to give them my printer as I feared that they would fetch my printer from my home, bill me 2 hours travelling if I did not accept their quote for whatever amount it would now be as I just don’t trust this company anymore and that if I then refused to pay the high quote they would hold a lien over my printer. They refused to give me an estimate before and insisted on collecting my printer and refused to refund me but are so quick to insist on full payment upfront and not do the job. I doubt they even changed the foam roller as I took a photo of it before bringing in the printer and the one in the printer is exactly the same –as you can see it has been used substantially before and is definitely not new. Having regard to the fact that they did not fix my printer at all in the first place, did not test if after it was so called repaired, gave me the indication that they don’t know what they are doing by quoting to replace foam rollers and separation trays for a job where they should have looked at the nozzles and printer head and I don’t know how a separation roller will change the setting on the printer when printing single sided pages. I was not going to take the chance of incurring more costs and them holding a lien over my printer if I did not pay their future unknown costs and I had no guarantee they would fix the problem. They still refuse to refund me. I will never go near this company. I then followed the simple steps in the link I sent the manager to repair a printer with red lines and guess what - I fixed my own printer. It now no longer makes red lines and I still have the same toner in my printer that I had that they wanted to replace. The only issue now is still the pulling of the pages as if it is printing double sided when not double sided but I can live with that. I understand there is a much better company in Sandton working on Epson printers and all other printers and that Partserve don’t hold the monopoly and I elect to never go near this company again in the future but to go to their competitor.