Shocking customer service and efficiency. DO NOT USE THEM.

A truly disappointing experience all round. I broke the bottom casing of my laptop on the 6th of February. After calling Lenovo I was advised to take it to be fixed at Partserve. Today, it is the 19th of March and I have still not received my laptop back. Even though they are Lenovo's official service partner, it took them over a month to source the part and its taken over a week for them to fix my laptop. Their customer service is terrible. I have a had to repeatedly call the customer care who have little information and tell you they will escalate the issue and call back. To which, they never call back and escalation seems to have to meaning at all. I had to repeatedly ask for my quote, then countless times for updates on the job status. They have no issue with telling you false deadlines as to things will be done, as every date I have ever been told has been extended. I am shocked that they run a business this way and also that Lenovo would affiliate themselves with such a disaster of a company. I wish I had taken my laptop ANYWHERE else.