SHOCKING AND UNPROFESSIONAL

The worst service and communication I have ever experienced. Sent my Viewsonic monitor for repair as it was still under warranty. Not only did the company take forever to test it but they did not once even contact me regarding the status of the item. Only when I got the company which I purchased it from to contact them as well did they suddenly say my monitor was ready for collection. When I phoned them I found out that they did not do any kind of repair on it but just stated could not find a fault. Thereafter when I tried to send them proof of the fault I was having the staff member at Partserve insisted that they were not recieving the email and continuously insisted that I should come pick the unit up and see if the problem persists. If there was no repair done on the monitor how would it be possible that the monitor would all of a sudden be fixed? Absolutely shocking and terrible customer service.