Review of Service Experience with PartServe

If I could give zero stars, I would.

Our experience with PartServe has been extremely frustrating and disappointing. After being required to pay upfront, we’ve received little to no support for a critical scanner issue that directly affects our daily operations.

Despite numerous emails and calls over several weeks, there has been no resolution. Technicians were scheduled to return but never arrived, and we were later told the ticket had been closed—despite the issue still being unresolved. When we try to call, we’re placed on hold for over 10 minutes, sometimes 25 with no assistance.

It’s reached a point where leaving public reviews feels like the only way to get any attention or feedback, which is incredibly poor form for a professional service provider.

This lack of communication, accountability, and follow-through is unacceptable. It feels like we’ve been ghosted after payment was made, and we’re left with a non-functional scanner and no clear way forward.

We’re urgently asking for help, and sincerely hope someone at PartServe will take responsibility and assist us as soon as possible.