R37000 to repair a R19000 laptop which and the appalling customer service that comes with it

<p>Good day,</p> <p> </p> <p>As a number of people have stated Partserve suffers from a lack of urgency, customer service s****s and clearly any technical know how. I bought and MSI Gaming laptop 2 years ago only to the HDD crash 6 months or so ago, my laptop was sent to Partserve the MSI agent in South Africa months later it was returned. During this time there were issues with sourcing a power cable as according to them the one in my laptop was faulty along with the numerous replacements they sourced.</p> <p> </p> <p>Following from this my HDD crashed again and had to deal with Partserves Micalye Tumber who is not only rude but utterly lacks in any technical knowlegde and thus is an illogical brickwall you cant past. This time my motherboard had blown or the like when I gave in the laptop it clearly was just the HDD. I was then quoted, finally after weeks, R37000 to repair a R19000 laptop. I on numerous occasions tried to get more information out of Micalye who only responded to one question a time on daily basis all for naught.</p> <p> </p> <p>Morale of the story I dont know what Partserve did to my laptop and I would not buy an MSI laptop ever again.</p>